Experienced professional with nearly 3 years of expertise in remote office management for a U.S.-based property management company. Possess over 2 years of team management and resource planning experience in a contact center environment, with solid knowledge of workforce management tools and manual forecasting methods. Proven ability to communicate, collaborate, and influence effectively at all levels, from agents to senior directors.
A service-oriented Quality Assurance Specialist with more than 7 years of experience in the IT distribution and BPO industries. Demonstrated strengths include critical and analytical thinking, complex problem-solving, time management, and excellent communication skills. Recognized for handling tasks with accuracy, efficiency, and a focus on delivering exceptional service.
Experience: 10+ years
Clear and professional communication with tenants, property owners, contractors, and team members to ensure smooth operations and resolve issues effectively.
Experience: 5 - 10 years
Ability to efficiently manage schedules, coordinate maintenance requests, maintain accurate records, and handle multiple administrative tasks without compromising quality or deadlines.
Experience: 5 - 10 years
Expertise in managing competing priorities, meeting deadlines, and ensuring efficiency in a fast-paced, dynamic work environment
Experience: 2 - 5 years
Proficiency in using property management tools (e.g. Buildium and RentSpree) to manage leases, track payments, and generate reports.
Experience: 2 - 5 years
Quick and effective resolution of tenant complaints, property issues, and compliance challenges with sound judgment and strategic thinking.
Experience: 2 - 5 years
Familiarity with local, state, and federal property management laws and regulations to ensure operations align with legal standards.
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