Customer Service/Collections Analyst

In my over eight years of experience in the BPO industry, Throughout my career, I have developed a keen eye for detail, problem-solving skills, and the ability to manage multiple tasks efficiently. My background includes managing high volumes of data with accuracy, providing exceptional support to customer's account, and ensuring seamless coordination in remote roles. During the pandemic, our project decided that we would work from home, so I have experience working remotely for almost 5years. I am dedicated to delivering high-quality results and I am excited about the opportunity to bring my expertise and passion for customer/client service to your team.

We are third party representative collecting for our US Client. My responsibilities included contacting customers via phone or email, resolving disputes or refund concerns by coordinating to the correct departments, and providing invoices upon request. We use SAP tool to manage customer accounts. We made sure to meet our daily targets for calls and emails. I also became one of the POC for WPS aging, where accounts with financing details were tracked. I frequently used Excel for reporting, including VLOOKUP functions and pivot tables. I was also entrusted with training new hires in our mini team and took on the role of Junior Team Lead, demonstrating my leadership and mentoring abilities.