Lorrain

Customer support

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

March 21st, 2025 (4 days ago)

Member Since

January 5th, 2025

Profile Description

I have 9 years experience as a fraud analyst for JPMorgan Chase with outgoing and incoming calls experience and for back office role for chargebacks, with also 9 months customer support role as a VA for incoming and outgoing calls, emails and chat support

Top Skills

Experience: 10+ years

We always have trainings and feedbacks on how best to handle and improve customer experience with my previous company

Experience: 10+ years

Customer resolution is important for my first company and where I excelled at, I always do my best and exhaust all means available at my disposal to make sure that our customer's concerns are addressed timely and resolved

Experience: 6 months - 1 year

Skilled for regulation-e debit card chargeback for fraud

Other Skills

Experience: 6 months - 1 year

Assist customer's via email needing login problems, refunds, needing more info and cancellations

Experience: 6 months - 1 year

Worked as a VA for chat support for customer's needing more information, cancellations and login issues

Basic Information

Age
50
Gender
Female
Website
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Address
Cebu
Tests Taken
IQ
Score:  115
DISC
Dominance: 16%
Influence: 8%
Steadiness: 38%
Compliance: 38%
English
C1(Advanced)
Government ID
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