Sales and Operations Management Professional | Importations | Procurement | Supp

I have extensive inbound sales experience from my roles at Sitel Philippines, ShipServ, and Adcaelum Group. At Sitel, I excelled at handling customer inquiries, resolving concerns efficiently, and turning interactions into revenue opportunities by offering personalized solutions. My time at ShipServ allowed me to dive deep into SaaS sales, where I converted inbound leads into satisfied clients by understanding their needs and showcasing how our solutions could address their challenges. At Adcaelum Group, I focused on consultative selling, guiding potential clients through their decision-making process and ensuring a smooth onboarding experience. Throughout these roles, I’ve honed my ability to build strong relationships, identify client pain points, and deliver impactful solutions.

I have solid outbound sales experience from my roles at Sitel Philippines, Panasonic, ShipServ, and Adcaelum Group. At Sitel, I proactively reached out to prospects, presenting tailored solutions to meet their needs and consistently exceeding sales targets. With Panasonic, I managed dealer partnerships and implemented strategic outbound campaigns to drive growth across multiple branches, showcasing my ability to nurture long-term business relationships. At ShipServ, I focused on SaaS sales, engaging with potential clients to introduce our platform, address their challenges, and convert them into loyal customers. Meanwhile, at Adcaelum Group, I utilized a consultative approach to outbound selling, identifying opportunities, building trust with decision-makers, and ensuring a seamless client journey. My outbound sales efforts across these roles have been characterized by strategic planning, personalized outreach, and a commitment to delivering results.

Throughout my 10-year career with Sitel, Panasonic, ShipServ, and Adcaelum, I’ve developed a deep commitment to delivering exceptional customer service. At Sitel, I honed my ability to resolve customer concerns effectively and empathetically, ensuring a positive experience while meeting performance metrics. With Panasonic, I worked closely with dealer partners and clients, focusing on understanding their needs and providing tailored solutions that strengthened relationships and drove loyalty. At ShipServ, I took a consultative approach, guiding customers through our SaaS offerings, addressing their challenges, and delivering value that exceeded their expectations. At Adcaelum, I ensured that every client interaction was seamless, providing support and insights that built trust and long-term partnerships. Across all these roles, my focus has always been on understanding customer needs, delivering personalized solutions, and creating a positive and lasting impact.

In my role at Panasonic, I gained valuable experience in project management, particularly while leading the implementation of the Toyota Production Systems (TPS). I was responsible for coordinating across multiple teams and dealer branches to ensure the smooth execution of initiatives aimed at improving operational efficiency. I focused on setting clear objectives, establishing timelines, and monitoring progress to ensure that projects stayed on track. From planning and resource allocation to troubleshooting and final delivery, I ensured that every phase of the project aligned with Panasonic's goals. My ability to manage stakeholders, adapt to challenges, and deliver results was integral to driving improvements and achieving measurable success.

As an Operations Manager at Adcaelum Group, I oversaw daily operations and ensured that processes were efficient and aligned with company goals. I focused on streamlining workflows, enhancing team performance, and fostering a culture of continuous improvement. Leading cross-functional teams, I ensured seamless collaboration and consistently delivered results that supported the organization’s growth. At Sitel, as a Team Leader, I managed a team of professionals to meet and exceed key performance metrics. I prioritized motivating and coaching team members, providing constructive feedback, and implementing strategies to enhance both customer service and sales outcomes. Building a positive and productive team environment was a key focus of my leadership. In my Team Leader role at Panasonic, I was responsible for overseeing multiple dealer branches and driving operational excellence. I played a pivotal role in implementing Toyota Production Systems, optimizing processes, and ensuring that the team aligned with the company’s objectives. Collaborating with both internal teams and external partners, I helped drive growth and build strong business relationships. These experiences have shaped me into a results-driven leader with a strong focus on team development and operational success.

During my time as a Food Safety Manager at Adcaelum, I took on the critical responsibility of ensuring that all food handling and preparation processes adhered to the highest safety standards. I conducted thorough audits, implemented safety protocols, and provided training to staff to maintain compliance with regulatory requirements. My focus was on creating a safe and hygienic environment, minimizing risks, and ensuring that our operations consistently met or exceeded industry standards. This role allowed me to combine my attention to detail with my passion for quality assurance, ensuring the well-being of both customers and the team.

My experience with outbound calls spans from being an agent to a Team Leader at Sitel and serving as a Global Sales Account Manager at ShipServ. At Sitel, as an agent, I actively reached out to potential customers to introduce our services, address inquiries, and convert leads into sales. Moving into a Team Leader role, I coached and supported my team in making effective outbound calls, developing strategies to improve conversion rates, and ensuring they met performance metrics. My role involved mentoring agents to refine their communication skills and approach, resulting in higher team productivity and customer satisfaction. At ShipServ, as a Global Sales Account Manager, I handled outbound calls to engage with prospects worldwide, introducing them to our SaaS platform and demonstrating its value. I used a consultative sales approach to understand customer needs, overcome objections, and close deals with decision-makers. These experiences honed my ability to build rapport, identify opportunities, and drive results through proactive outreach.