Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.50/hour ($792.00/month)

Bachelors degree

Last Active

January 16th, 2025 (13 days ago)

Member Since

December 27th, 2024

Profile Description

I have over five years of experience in the Business Process Outsourcing (BPO) industry, where I have gained comprehensive knowledge and hands-on experience in multiple areas, including Customer Service, Appointment Setting, Billing, Retention, and Credit Repair.
In my career, I have consistently demonstrated strong communication, problem-solving, and organizational skills. I have worked with a diverse range of clients, helping them navigate customer concerns, resolve billing issues, and build lasting relationships. My experience in customer service has honed my ability to address complex customer needs while ensuring a high level of satisfaction and service delivery.
I have also managed appointment setting, working with clients to schedule service efficiently. Additionally, I have been responsible for billing inquiries, ensuring accurate processing, and issue resolution. 
In retention, I have played a key role in engaging customers, understanding their pain points, and working to keep them satisfied and loyal to the company.
Moreover, my credit repair experience involved working with clients to help them understand their credit reports, identify issues, and take steps to improve their credit scores. I am adept at handling sensitive financial information with integrity and confidentiality.
My ability to adapt to new challenges, work in a fast-paced environment, and deliver results while maintaining excellent client relationships has been a key factor in my success. I am looking forward to bringing my expertise and enthusiasm to a new role, where I can contribute to team success and customer satisfaction.