Customer service representative

Although I am just beginning my journey with Shopify and Amazon, I have taken the initiative to dive deep into the platform, studying its features, functionalities, and best practices. While I may not have formal experience yet, my commitment and dedication has given me a strong foundation to effectively support a successful business partner like you.

Dedicated and results-oriented customer service professional with over 9 years of experience across telecommunications, healthcare, and hospitality industries. I have a proven track record of delivering exceptional service and fostering positive customer relationships across all channel (phone, email and chat). My expertise in understanding client needs and resolving issues efficiently has consistently contributed to enhanced customer satisfaction and loyalty. Passionate about creating memorable experiences, I am committed to leveraging my skills to drive success and improve service delivery in any organization I join.

I have honed my skills in utilizing Google Workspace to enhance productivity and streamline communication in my daily operations as a customer service representative. With extensive experience in leveraging tools such as Google Docs, Sheets, and Gmail, I effectively manage customer inquiries, collaborate with team members, and maintain organized records. My proficiency in Google Meet enables seamless virtual interactions with clients, fostering a personal touch that enhances customer satisfaction. By integrating Google Workspace into my workflow, I ensure that I can respond to customer needs promptly and efficiently, driving positive outcomes and building lasting relationships. My commitment to optimizing these tools not only supports my individual performance but also contributes to the overall success of the customer service team.