Customer service representative

Responsible for communicating with consumers through a company’s chat support feature. Their key responsibilities include Providing timely and accurate responses to customer inquiries via chat support platforms. Assisting customers with product information, technical support, and issue resolution. Maintaining a professional and courteous demeanor while interacting with customers. Documenting customer interactions and feedback for analysis and improvement purposes.

The health care representative is responsible for Answering phone calls and greeting patients. Responding to inquiries from patients or referring physicians. Ensuring patient satisfaction and quality care. Handling administrative tasks such as scheduling appointments, updating patient records, verifying insurance coverage, and handling billing and payment. Acting as a liaison between the health care facility and the patient/family. Advising processes providing resolutions involving claims, denial , benefits of the patients as well as professionals.

Responsible for ensuring that claims are submitted accurately and in a timely manner, so that healthcare providers can receive payment for their services. We deal to multiple professionals who seek advice how to submit claims. Reviewing their information to verify insurance coverage, eligibility, and if there is pre-authorization needed from our client to provide the physical therapy services they offer. Reviews medical records, schedule patient appointments, and perform other admin tasks and routine office duties. Helping customers of one of the famous insurances in Amerika (Anthem BCBS). Providing excellent services by customer inquiries, both telephonically and by email, Managing large amounts of inbound and outbound calls in a timely manner. Identifying customers’ needs, clarify information, research every issue and provide solutions answering inquires WHILE ON multiple chats. Experience in claims and denials Trained in insurance verification, claim submission, insurance authorizations, medical billing, answering patients’ questions about their accounts, and advising to where they should submit claims correctly. Managing incoming calls and customer service inquiries Generating sales leads that develop into new customers Identifying and assessing customer needs to achieve satisfaction Maintaining a positive, empathetic, and professional attitude toward customers Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving customer complaints