Customer Service and Administrative Assistant

Over a decade of experience in data entry, ensuring accuracy, efficiency, and attention to detail in managing large volumes of information. Adept at handling data processing, record management, and database maintenance with precision and speed. ???? Key Skills: ✔️ Database Management & Organization ✔️ Spreadsheet & Report Generation ✔️ Data Verification & Error Checking

Customer Support » Customer Service (Experience: 14 years) Dedicated Account Evaluator with 14 years in the electric utility industry, specializing in customer service and office administration. Proven ability to: ✔️ Address billing inquiries, service connections, and customer concerns with professionalism and empathy. ✔️ Deliver timely resolutions and maintain clear, effective communication. ✔️ Manage phone inquiries, streamline processes, and foster positive customer relationships. ✔️ Handle customer escalations and conflict resolution effectively. ???? Key Skills: ✔️ Phone, Chat & Email Support ✔️ Conflict Resolution & Problem-Solving ✔️ Multitasking & Time Management ✔️ Service-Oriented & Empathetic Approach

???? Customer Service Skills: ✔️ Active Listening – Understanding customer concerns and responding effectively. ✔️ Empathy & Patience – Handling frustrated customers with care and professionalism. ✔️ Problem-Solving – Finding solutions to customer inquiries and complaints. ✔️ Verbal & Written Communication – Clearly explaining billing statements, policies, and procedures. ✔️ Multitasking – Handling multiple inquiries while maintaining accuracy. ✔️ Customer Retention Strategies – Keeping customers satisfied to prevent cancellations. ✔️ Call Handling & Phone Etiquette – Managing inbound/outbound calls professionally. ✔️ Email & Chat Support – Responding promptly and professionally via digital channels. ✔️ Complaint Resolution – Effectively resolving billing disputes or service issues.

Office and Administration (Experience: 14 years) Experienced Office Clerk in an electric company, skilled in administrative tasks, customer account management, invoice processing, document filing, and billing assistance. Highly proficient in Microsoft Office (Excel, Word, Outlook), Google Workspace (Docs, Sheets, Drive), and CRM software. Strong organizational skills, attention to detail, and problem-solving abilities ensure smooth operations and excellent customer service. ???? Key Skills: ✔️ Office Administration & Clerical Support ✔️ Document & Records Management ✔️ Invoice & Payment Processing ✔️ Email & Calendar Management ✔️ Data Organization & Accuracy

Account Evaluator & Billing Skills: ✔️ Account Verification & Auditing – Checking for discrepancies in customer records. ✔️ Billing & Invoice Processing – Ensuring accurate customer statements and payments. ✔️ Payment Reconciliation – Balancing customer accounts and identifying errors. ✔️ Ledger Review & Analysis – Interpreting financial transactions and account history. ✔️ Dispute & Chargeback Handling – Investigating and resolving account discrepancies. ✔️ Confidential Data Management – Handling sensitive customer information securely. ✔️ Policy & Compliance Knowledge – Ensuring all transactions follow company regulations.