Virtual Assistant | Marketing Assistant | Technical Support

Provide technical assistance to Verizon customers for products and services, including internet and mobile. Troubleshoot network issues and maintain system stability for customers. Identify, diagnose, and resolve customer issues with Verizon services, such as Fios internet, wireless connectivity, or devices. Offer clear, step-by-step guidance to customers via phone, chat, or email to resolve technical problems efficiently. Utilize tools to monitor network and device performance, ensuring quick identification of outages or disruptions. Escalate complex technical issues to higher-level support teams while ensuring seamless communication between teams. Identify recurring technical issues and recommend long-term solutions or process improvements.

Property Listings: Create, update, and manage rental property listings on various platforms, ensuring accurate and engaging descriptions. Photography & Videography Coordination: Organize property photoshoots and virtual tours to highlight key features. Lead Management: Track and respond to inquiries from prospective tenants, maintaining a strong pipeline of leads. Market Research: Analyze local rental market trends to adjust pricing strategies and identify target demographics. Tenant Engagement: Design and implement email marketing campaigns to keep tenants informed of updates and promotions. Collaborations: Coordinate with real estate agents, photographers, and property managers to ensure cohesive marketing efforts.

Address customer inquiries related to Sprint/T-Mobile accounts, billing, and service plans. Resolve technical issues with mobile devices, network coverage, and service disruptions. Guide customers on service upgrades, new plans, and promotions while ensuring customer satisfaction. Provide efficient and courteous assistance to customers regarding Sprint and T-Mobile services, plans, and policies. Assist with account activations, deactivations, plan modifications, and payment-related queries. Explain billing details, resolve payment disputes, and set up payment plans if necessary. Address customer complaints with empathy and professionalism, ensuring timely resolution. Explain device features, plan benefits, and promotional offers to enhance the customer experience.