Technical Support Specialist

As an experienced Inventory Auditor, I have successfully conducted comprehensive audits for home appliances to ensure accurate and efficient inventory management. With a keen eye for detail and a deep understanding of inventory control systems, I have helped organizations streamline processes, minimize discrepancies, and maintain accurate stock records. Key Responsibilities & Achievements: Conducted Physical Counts: Performed regular physical inventory counts, including cycle counts and full physical inventories, to reconcile actual stock levels with system records. Identified Discrepancies: Analyzed inventory discrepancies by comparing physical counts with digital records and investigating underlying causes (e.g., miscounts, damaged goods, theft, or system errors). Reconciled Data: Utilized inventory management software (e.g., SAP) to update and reconcile inventory records in real-time, ensuring accuracy across the board. Audit Reporting: Generated detailed audit reports and collaborated with management to resolve discrepancies, improve procedures, and ensure compliance with inventory control standards. Compliance & Documentation: Ensured compliance with regulatory standards and company policies regarding inventory control, providing necessary documentation for audits and inspections. Training & Process Improvement: Trained junior staff and colleagues on proper inventory tracking procedures, auditing methods, and use of inventory management systems to increase operational efficiency.

With almost a year of experience in the telecommunications industry, I am skilled at delivering exceptional customer service to ensure customer satisfaction, resolve complex issues, and foster strong, lasting relationships. My background includes handling inquiries, troubleshooting technical issues, and assisting customers with service plans, billing inquiries, and technical support across various communication platforms.