Experienced customer service professional with over 8 years in the industry, adept at
delivering outstanding service and achieving performance goals. Proven track record
with leading companies including Transcom, Teleperformance, and Sitel. Exceptional in
high-pressure environments with a strong focus on resolving customer issues efficiently.
Proficient in English and skilled in Microsoft Excel and Word. Excellent communicator
with a customer-centric approach and advanced problem-solving abilities.
Experience: 1 - 2 years
Provided expert support in complex customer interactions, delivering solutions and resolving issues effectively. Achieved and surpassed performance
Experience: 2 - 5 years
Delivered technical support and customer service for a range of products and services. Troubleshot and resolved technical issues, ensuring customer satisfaction.Acted as a key resource for customer service teams, providing guidance and expertise. Conducted training sessions and developed materials to enhance team performance.Provided high-quality customer service across multiple channels. Consistently met and exceeded performance metrics and goals.
Experience: Less than 6 months
Analyzed and processed medical claims with a high degree of accuracy. Coordinated with healthcare providers and insurance companies to resolve discrepancies.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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