Customer and Administrative Service, Account Management

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

February 24th, 2025 (17 days ago)

Member Since

November 30th, 2024

Profile Description

Educational Attainment

Professional Education
Valencia Colleges Incorporated
Valencia City, Bukidnon

Master in Business Administration
College of the Holy Spirit Manila
163 E. Mendiola, Manila, Philippines

Bachelor of Science in Business Administration 
major in Banking and Finance
Bukidnon State University
Malaybalay City, Bukidnon, Philippines

Skills and Capabilities

Dedicated, customer-focused professional offering significant experience in self-directed positions requiring effective support, secretarial and administrative abilities. Proven interpersonal, communication, and multi-tasking skills. Working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident, and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing assigned tasks. Adaptable worker recognized for willingness to learn and to teach newly acquired skills. Capabilities include

• Computer operation (MS Word, Excel, and PowerPoint)
• Excellent customer service/CRM
• Basic knowledge of Quick books
• Accounts payable and receivables
• Basic Accounting
• Filing and Data Archiving
• Invoicing

Work Experience

Area Manager, First Bukidnon Electric Cooperative, Inc., Anahawon, Maramag, Bukidnon

*Facilitated the implementation of online POS 
* Contributed input on the adaptation of job description of Consumers Account Coordinator (CAC)
*Facilitated the implementation of the downloading of collection services to Barangay level
* Send invoices and reconcile payments, and update ledgers of 31 Barangays and the Local Government Unit Accounts 
* Send invoices and ensure updated payments of more than 500 big load consumers
* Evaluate job performance and Recommends regularization of 2 foreman, 2 billing encoders and 5 Consumer Accounts Coordinators
* Ensures smooth flow of the Area’s operation
* Attend to customers/client’s request/concerns
* Customer Relation Management? Preparation of Monthly to Yearly reports and presentations
* Accounts payable and receivables

Officer-in-charge, Office of the Area Manager, First Bukidnon Electric Cooperative, Inc., Anahawon, Maramag, Bukidnon

* Facilitate the implementation of collection using cellphones
* Prepare and ensure delivery of notices to delinquent clients/customers
*Set-up, organized proper recording procedures of clients concerns/request
*Strategize to increase monthly collection efficiency
*Checking and reconciles tellers’ daily collection report

Collection Head, First Bukidnon Electric Cooperative, Inc., Anahawon, Maramag, Bukidnon

* Formulates, plans and develops and administers operational activities 
* Monitors collection efficiency based on daily accomplishment 
* Organized records of accurate and updated collection and disconnection reports
* Monitors and effects prompt and accurate disconnection of power supply for delinquent consumers and inactive power bill accounts
* Checking and reconciliation of tellers’ daily collection reports for timely submission

Collection Officer, First Bukidnon Electric Cooperative, Inc., Anahawon, Maramag, Bukidnon

* Organized and maintained an updated record of invoices and payments of 31 Barangays
* Requested to the Management the integration of detailed invoices for efficient monitoring
* Trained newly hired Tellers
* Creating a Tellers Manual
* Preparation of monthly reports presentation
* Evaluation of the Tellers’ Daily Report to be integrated into the system
* Preparation of and ensure delivery of demand/collection letters to delinquent clients
* Invoice inventory
* Maintain an updated record and reconcile banks payment made by clients

Teller, First Bukidnon Electric Cooperative, Inc., Anahawon, Maramag, Bukidnon

*Accept payments
* Encoding/Data Entry
* Preparation of Daily Collection Reports
* Inventory
* Maintain subsidiary Ledgers

Billing Clerk, First Bukidnon Electric Cooperative, Inc., Anahawon, Maramag, Bukidnon

*Encoding of Clients’ invoices
* Checking of Invoices
*Preparing reports on invoices
* Monthly Sales