Virtual Assistant | Customer Service Specialist 

I have 5 years of experience in Social Media Management, where I have successfully driven leads and enhanced the online presence of businesses. I have a strong background in managing both personal and client accounts, creating engaging content, and implementing strategies that boost visibility and attract the target audience. My expertise includes optimizing social media platforms to increase brand awareness, drive traffic, and improve overall engagement, helping clients build a more attractive and successful online presence.

With experience in customer service, I specialize in providing efficient support across various industries, handling inquiries related to billing, technical issues, and product information. I excel in managing both inbound and outbound calls, ensuring quick resolution and high customer satisfaction. My expertise also includes assisting with account management, service adjustments, and troubleshooting, all while consistently meeting performance targets and contributing to a positive customer experience.

With nearly four years of experience in order processing, I have developed strong skills in managing and fulfilling customer orders efficiently. My responsibilities included tracking inventory, processing orders accurately, coordinating shipments, and handling returns or discrepancies. I consistently ensured timely delivery and maintained high standards of customer satisfaction, contributing to smooth operations and a positive customer experience.

I have nearly two years of experience as a Social Media Moderator for a Shopify store, where I focused on enhancing the online presence and visibility of the website. My role involved engaging with customers on various social media platforms, ensuring timely responses to inquiries, and maintaining a positive brand image. I actively contributed to driving leads and increasing website traffic through strategic content moderation and engagement, helping to build a strong online community and boost sales.

I have one year of experience in Shopify order fulfillment, where I was responsible for processing and managing customer orders, ensuring timely and accurate shipments. My role involved monitoring inventory, coordinating with suppliers, and updating order statuses to provide a seamless customer experience. I worked efficiently to meet deadlines, handle returns, and resolve any issues related to product availability or order discrepancies, all while maintaining a high level of customer satisfaction.