Data Entry

E-Commerce Specialist My Little Boutique PH | April 2020 - December 2023 1. Processed orders from e-commerce platforms such as Shopee, Lazada, and TikTok, ensuring efficient and accurate fulfillment 2. Provided chat support, resolving customer inquiries and issues, fostering high levels of satisfaction 3. Managed product inventory, tracking stock levels, and ensuring timely restocking to maintain optimal stock flow 4. Designed graphics for product listings, promotional content, and social media campaigns, boosting brand visibility 5. Coordinated supplier relationships, ensuring timely delivery and quality control 6. Managed logistics, overseeing order shipment tracking, delivery coordination, and resolving shipping-related issues Email/Chat Support Representative SOURCEFIT, Inc. | September 2017 - September 2018 1. Assisted buyers with order placement, ensuring accurate product selection and a seamless purchasing experience 2. Provided detailed breakdowns of total bills, addressing any discrepancies or customer concerns 3. Guided buyers in entering accurate prescriptions, verifying details for correctness 4. Processed replacement requests for damaged items, coordinating replacement orders efficiently 5. Provided real-time order status updates, keeping buyers informed throughout the order process 6. Cross-sold new products, increasing sales opportunities and improving the customer experience Email Support Representative TECH MAHINDRA LTD | December 2011 - May 2016 1. Managed postpaid account modifications, ensuring compliance with company policies and accurate account handling 2. Provided detailed bill explanations, clarifying charges, billing cycles, and payment discrepancies 3. Executed bill adjustments, including credits and corrections, based on customer needs 4. Handled reconnection and disconnection requests, ensuring procedures were followed for timely service restoration or termination 4. Acted as an escalation point for complex issues, offering advanced troubleshooting to resolve customer concerns 5. Collaborated with internal teams to resolve escalated issues, maintaining high customer retention rates