Customer Service, Collections, and Retention Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Associates degree

Last Active

February 1st, 2025 (3 days ago)

Member Since

November 26th, 2024

Profile Description

A highly motivated and customer-focused individual with extensive experience in customer service, collections, and retention. Adept at building strong client relationships, resolving complex inquiries, and driving customer satisfaction while meeting business objectives. Proven expertise in:

CUSTOMER SERVICE SPECIALIST: Excelling in delivering exceptional support through clear communication and problem-solving, ensuring seamless customer experiences. Skilled in handling inquiries, complaints, and service requests promptly and efficiently.

COLLECTIONS SPECIALIST: Demonstrating a keen understanding of collections processes, negotiating effectively to recover outstanding balances while maintaining positive customer relationships. Proficient in assessing accounts, coordinating payment plans, negotiating payment arrangements, and adhering to regulatory standards.

CUSTOMER RETENTION OFFICER: Strategizing retention efforts to minimize churn, enhance loyalty, and maximize customer lifetime value. Experienced in analyzing feedback, implementing tailored solutions, and providing personalized engagement strategies.

With strong interpersonal, analytical, and multitasking abilities, I am committed to driving operational excellence and fostering long-term customer relationships in any organization I serve.