Customer Service | Virtual Assistant | Data Entry

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (today)

Member Since

November 20th, 2024

Profile Description

I am an experienced professional with over eight years in customer service and quality assurance roles. Currently a Customer Support Advisor at Cambridge University Press & Assessment, I excel at managing high volumes of inquiries while ensuring customer satisfaction. Previously, as a Quality Analyst at TaskUs, I conducted data quality assessments and collaborated with teams to establish standards and resolve inconsistencies. My expertise also includes training and mentoring as a Subject Matter Expert, as well as handling escalations with professionalism and empathy as a Customer Service Representative. I am recognized for my problem-solving skills, attention to detail, and commitment to excellence.