Customer Service Specialist

Overview

Looking for full-time work (6 hours/day)

at $9.09/hour ($1,200.01/month)

Associates degree

Last Active

November 20th, 2024 (5 days ago)

Member Since

November 20th, 2024

Profile Description

Operations Specialist with 20 years of experience in Financial Retirement Services,
Healthcare Industry and Airline and Aviation. Strong expertise in client services, team management, and meeting service level agreements.
This includes vast Experience in fostering a culture of accountability and collaboration that encourages teaUpgrade to see actual infombers to take ownership of their tasks, leading to increased efficiency and satisfaction. With a
well-rounded management strategy that can drive successful project completion and ensure client
satisfaction without the pitfalls of burndown dependency.
With keen foresight, I leverage this to identify potential risk events that can disrupt our project
timeline. Recognizing the signs early, I proactively devised a mitigation plan to address the issue
before it escalated. By conducting thorough risk assessments and scenario planning, I developed
contingency strategies to tackle any arising challenges. I communicated these strategies clearly to
the team, ensuring everyone was prepared and knew their roles in the event of an issue. When the
risk began to materialize, our preemptive actions allowed us to swiftly implement the mitigation
plan, preventing any major disruptions.
Airline Experience:
Successfully upskilled my team from handling domestic bookings to managing international flight
bookings, implemented a comprehensive training program focused on enhancing their knowledge of global travel regulations, diverse airline policies, and advanced booking systems. I set clear KPIs
related to accuracy, efficiency, and client satisfaction. My team was able to adapt quickly and deliver
exceptional service, resulting in increased client satisfaction and achieving our performance goals.
Healthcare experience:
Had introduced a strategy on strengthening their recalls and customer service.
We were able to increase the clinic sales for more than 50% of their yearly income in a span of 3
months. We were able to upsell our services and expand our opportunities towards the more
expensive or affluent sector of the market.
Had authored the clinics policy and procedures manual in accordance with the rules of the
governing health sector (DHA).
Had lessen the cost of clinic expenses by 20% in my first year and subsequently reduced to 50% in
the succeeding years by dealing with procurement and partnership.
Writer and Editor of all Customer Service Training Manuals.
Successfully uploaded all manuals online for Webinar and Interactive training.
Had pioneered the idea of having our clinics and university underwent International Accreditation
and had led to the acquisition of Australian Commission on Safety and Quality Health Care.