Admin Assistant, Customer Service, Online Teacher

As an Email Customer Service Representative, I handled a volume of clients' inquiries regarding the company's products and services. They include product inquiries, order status, return/refund/replacement inquiries, processing of return/refund/replacement orders, handling complaints, updating customer's information and other related concerns.

I have worked as a Technical Support Representative in several BPO companies. My job was to resolve technical issues of customers by guiding the step-by-step process of troubleshooting. I have experience in both chat and voice technical support. The products I supported before were computers, routers, modems, security software and included also was support for an ISP.

In this job, I have assisted Chinese students to improve their oral English depending on their skill level and the type of service the students need. The lessons include Daily English, Business English, IELTS Speaking Practice, TOEFL Speaking Practice and Free Talk. Editing assistance was also provided if requested.

I was an Administrative Assistant at a private school (Kindergarten and Grade School). Filing, updating information, answering inquiries, enrollment processing and running errands were part of the job.