Overview
Looking for full-time work (8 hours/day)
at $4.56/hour ($802.56/month)
High school diploma
Last Active
December 31st, 2024 (3 days ago)
Member Since
November 16th, 2024
Profile Description
A dedicated and results-driven customer service representative with 5 years of experience in the telecommunications and retail sectors. Proven ability to provide exceptional service, resolve customer inquiries, and ensure high levels of satisfaction. Skilled in handling billing issues, processing payments, managing past-due collections, and troubleshooting technical concerns for telecommunications clients. Also experienced in assisting retail customers with online shopping needs, order processing, payment collection, tracking, and claim management for lost or damaged goods. Committed to delivering excellent customer support and personalized solutions to meet client needs.
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 1 - 2 years
I am handling emails, return and refund cases and item not receive inquiry.
Customer Support » Customer Service
Experience: 2 - 5 years
I have 5 years experience as a Customer Service Representative across retail accounts and telecommunication accounts. I am handling, customer account inquiries, proccesing and tracking orders, offering plan packages, return and refunds. Handling Chats and Emails and was able to multitask and met KPI criteria on a daily and weekly basis.
Accounting » Claims Processing
Experience: 1 - 2 years
We file a claims for lost packages and refunding them once claim is approved.
Other Skills
Customer Support » Email Support
Experience: 1 - 2 years
Handling emails for the customer inquiries about their orders.
Customer Support » Chat Support
Experience: 1 - 2 years
For chat support, I experienced handling more than 5 customers at a time with different concerns, billing, activation, plan and service packages. It was a Verizon Account under telelcommunication.
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tagbilaran City, Bohol
- Tests Taken
- IQ
- Score: 90
- DISC
- Dominance: 31
- Influence: 16
- Steadiness: 36
- Compliance: 18
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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