Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Bachelors degree
Last Active
December 4th, 2024 (today)
Member Since
November 14th, 2024
Profile Description
I was with Inspiro Relia Inc. for four years ( Financial account,
• Chat Support ( Finacial account) Dec. 2023-Aug 2024
- Handles inbound chat.
- Caters to customer concerns regarding their account such as
bank transfers, billspayment,fraud transactionsandaccount
status.
- Handles any aftersales request.
• TOOLS
Cadencie
Salesforce
Splunk
EKYC
MyHr
Cosmo
• Adhoc Team Leader (Financial Account), Inspiro Relia. (
-Handles team of customer service representatives.
- Conducts team performance evaluation Conducts team performance
improvement plans.
- Handles call escalations
- Creates and presents detailed reports regarding team performance
and account concerns
- Escalates concerns to clients via
- Handles follow up concerns.
•TOOLS
Cadencie
Salesforce
Splunk
Lit365
Office(Word,Excel) Zoom EKYC
Outlook
MyHr
Cosmo
• Customer Service Representative, Inspiro Relia. Financial Account
(2020-2022)
- Handles inbound chat.
- Caters to customer concerns regarding their account such as
bank transfers, billspayment,fraud transactionsandaccount
status.
- Handles any aftersales request.
• TOOLS
Cadencie
Salesforce
Splunk
EKYC
MyHr
Cosmo
I am very enthusiastic, attentive to detail, versatile in any given situation, highly trainable, and a great team player. I am also very flexible; I do multitasking and work under pressure.
Top Skills
Customer Support » Customer Service
Experience: 1 - 2 years
Act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Skills: 1.Patience 2.Problem solving 3.Communication 4.Active listening 5.Technical knowledge 6.Tenacity 7. Adaptability 8.Multitasking 9. flexible
Office and Administration » Team Leadership
Experience: 6 months - 1 year
I was a Adhoc Team leader for 1 year, under a financial account. Handles team of customer service representatives. Conducts team performance evaluation, conduct team performance improvements plans. Handles call escalation. Creates and presents detailed reports regarding team performance and account concern. Escalates concerns to clients via email and zoom. Handles follow up concerns. Handles outbound calls to our customers to provide feedback on their concerns. Skills: 1.Patience 2.Problem solving 3.Communication 4.Active listening 5.Technical knowledge 6.Tenacity 7. Adaptability 8.Multitasking 9. flexible
Other Skills
Customer Support » Chat Support
Experience: 6 months - 1 year
Chat support is also the same with inbound call, in chat we also provide specific information to our customer, give update regarding their transaction and account. Skills: 1.Patience 2.Problem solving 3.Communication 4.Active listening 5.Technical knowledge 6.Tenacity 7. Adaptability 8.Multitasking 9. flexible
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tayasan, Negros Oriental
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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