Multifaceted and highly accomplished Subject Matter Expert Leader and entrepreneur with 16+ years of proven success and history in both the BPO service and food industries excelling in client service, technical support, and business development. Recognized and valued for performance as a key decision maker and strategic thinker with proven ability to deliver exceptional guidance, inventive solutions, and effective processes via Lean and Six Sigma methodologies. A self-starter and intellectual professional possessing world-class interpersonal skills effective in collaborating with C-level executives, key stakeholders, international clients, and cross-cultural tea
Experience: 5 - 10 years
I have wide experience in customer service for more than 8 years in business-to-consumer and business-to-business industries such as DISH Network, DIRECTV, Verizon Business, Ameriprise Financial, AON Hewitt, Google, YouTube Subscriptions, Sun Life of Canada Group Benefits, etc. Supporting clients through phone (inbound and outbound), chat, and email. Resolving customer complaints on claims, financial claims, medical claims, billing, product support, tech support, etc.
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