Customer Service Representative

Dedicated and customer-focused professional with 5 years of experience delivering exceptional service across diverse industries. With 2 years in sales and 3 years in the travel account sector, I possess a strong ability to build rapport with clients, address their needs, and provide tailored solutions. As a mentor for over 2 years in the travel account industry, I’ve honed my skills in guiding and developing team members to achieve their full potential. My expertise includes resolving customer issues efficiently, upselling products, and maintaining high customer satisfaction ratings. I excel in fast-paced environments, balancing empathy with problem-solving to ensure seamless customer experiences. I am passionate about exceeding customer expectations and continuously improving processes to drive both individual and team success.

Experienced and results-oriented customer service mentor with a proven track record of guiding and supporting new agents through training and transition phases. Skilled in managing batches of 4-5 agents, providing hands-on coaching, and fostering an environment of growth and development. Proficient in delivering constructive feedback, conducting one-on-one coaching sessions, and preparing end-of-day reports during nesting phases to ensure transparency and monitor progress. Adept at analyzing team performance and contributing insights during deliberation meetings to enhance overall productivity and efficiency. Committed to empowering agents with the skills and confidence needed to excel, while maintaining high standards of service quality and operational success.