Gladys

Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

December 21st, 2024 (80 days ago)

Member Since

November 8th, 2024

Profile Description

With 8 years of comprehensive experience in Customer Service, Tech Support, Email and Chat Support, and Retention, I have honed a diverse skill set that includes customer communication, technical troubleshooting, and strategic retention efforts. I excel in building strong customer relationships, resolving complex issues, and providing proactive support to drive customer satisfaction and loyalty. My experience spans both high-volume environments and specialized support channels, enabling me to handle a wide range of customer needs efficiently and professionally.

Top Skills

Marketing » CRM

Experience: 5 - 10 years

roficient in using CRM systems (e.g., Salesforce, Zendesk, Freshdesk) and other support tools to manage customer interactions and track performance. Experience with ticketing systems, knowledge bases, and customer satisfaction metrics

Customer Support » Technical Support

Experience: 2 - 5 years

Extensive experience providing technical assistance to customers, troubleshooting software, hardware, and connectivity issues. Ability to explain technical concepts in simple terms for customers with varying levels of technical knowledge. Familiarity with common to advance troubleshooting tools, diagnostic software, and ticketing systems.

Customer Support » Customer Service

Experience: 2 - 5 years

Proficient in delivering outstanding customer service via phone, email, and live chat, ensuring prompt, clear, and accurate communication. Skilled in conflict resolution and de-escalating customer frustrations to maintain positive brand relationships.

Other Skills

Customer Support » Sales Support » Account Retention

Experience: 6 months - 1 year

Expertise in identifying at-risk customers and implementing retention strategies to reduce churn. Skilled in proactive outreach to resolve customer issues before they escalate, improving overall retention rates. Strong ability to turn dissatisfied customers into loyal advocates by addressing pain points and offering personalized solutions.

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Rodriguez, rizal

Tests Taken: DISC
Dominance: 22
Influence: 7
Steadiness: 35
Compliance: 36: English
B2(Upper Intermediate)