My experience in the BPO industry and Online English tutorial helped to understand that each person has his/her own needs and had to be addressed properly. Both jobs honed my communication skills and getting the details correctly thus helping address each need of the customer/student correctly. I underhand that time management skill is also a must for every worker because it will definitely make you effective and efficient in every role you take. With this particular skills we can address tasks according to urgency and importance thus saving a lot of time and effort. Being organized in our daily task will make some reliable thus contributing to success of the company. In every new role we take, we have to "unlearn" and learn new things and it is very crucial that we have the right mindset and attitude towards changes we have to deal with everyday. There is no easy role and difficult ones as long we are always more than willing to learn and all we have to do is to understand and trust the process.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
Took care each concern of the customer within the call. Inquired other concerns to avoid making another call for the same issue. Gave an top notch customer experience to help them stay in the company.
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