Virtual Assistant / Cold Caller

-Works as an Operations Manager. -Ensures that service delivery is consistent with the highest quality of standards within our organization. -Maintains employee personal records for administrative compliance. Plans, organizes, coordinates, executes, and supervises functions of janitorial & staffing operations on all shifts. -Establishes/enforces workflow processes and standards. -Ensures that environmental procedures are being maintained in accordance with Local, State, Federal and Company requirements. -Meets and communicates with client(s) regularly to ensure satisfaction, identify opportunities, and provide status updates on daily operations and projects. -Acts as liaison between the client, operations lead, and corporate support teams. Controls expenses for all managed operations, reviews job costs and adjusts necessary to meet budget compliance. Do payroll and process incentives for all staff.

-Setup technicality issue regarding internet services and printer problems -Do basic troubleshooting. -Works as a customer representative at US and Canada regarding billing and sales -Explain billing Issues, process refunds and credit card issue. -Assist external users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems. -Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking, or other designated client products.