Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Associates degree
Last Active
December 4th, 2024 (today)
Member Since
October 31st, 2024
Profile Description
With over a decade in the BPO/Call Center industry, I have excelled in various roles, from Customer Service and Technical Support to Team Leadership. At Accenture, I managed team performance, drove first-time call resolutions, and enhanced sales conversion rates while boosting customer satisfaction. My proactive approach included regular feedback and coaching, ensuring continuous improvement. As a Subject Matter Expert, I handled escalations and maintained compliance, providing seamless service. My technical support experience spans across companies like Virgin Mobile, Xbox, AT&T Broadband, and Palm, where I effectively resolved inquiries and technical issues, ensuring high customer satisfaction. My adaptability and dedication have been key in navigating diverse support scopes and roles, consistently delivering exceptional results.
Top Skills
Customer Support » Technical Support
Experience: Less than 6 months
Provided exceptional customer service and technical support for Palm Smartphones, addressing inquiries and resolving hardware and software issues to ensure high customer satisfaction.
Customer Support » Customer Service
Experience: 10+ years
Efficiently managed billing and account-specific inquiries alongside providing top-tier technical support for phone services and handsets.
Other Skills
E-Commerce » Ebay » Customer Support
Experience: 6 months - 1 year
Provided exceptional support to sellers and buyers, addressing website listing issues, resolving sales queries, and mediating purchase disputes.
Customer Support » Sales Support » Account Retention
Experience: 2 - 5 years
Office and Administration » Team Leadership
Experience: 6 months - 1 year
I efficiently manage team performance and attendance, ensuring optimal productivity and morale. I focus on driving first-time call resolution, enhancing sales conversion rates, and boosting both customer satisfaction and Net Promoter Scores. By regularly providing feedback and coaching sessions, I enhance overall call handling abilities, striving not just to meet, but to exceed score targets. This proactive approach reflects my commitment to continuous improvement and excellence in customer service.
Customer Support » Chat Support
Experience: Less than 6 months
Provided top-tier technical support for Xbox users, efficiently resolving hardware and software issues, assisting with account and billing inquiries, and guiding users through game installations and updates.
E-Commerce » Order processing » Order Tracking
Experience: 10+ years
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- IQ
- Score: 137
- DISC
- Dominance: 9
- Influence: 11
- Steadiness: 39
- Compliance: 41
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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