Digital Marketing VA & Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

January 21st, 2025 (5 days ago)

Member Since

October 27th, 2024

Profile Description

I have been in the Customer Support, Administrative Assistance, and Digital Marketing industry for more than 3 years, working with telecom, financial, and local business accounts for both local and US-based clients. Below are some of the tasks I usually handle:

1. Managing customer inquiries via email, chat, and phone, ensuring timely and professional responses.
2. Resolving billing and account-related issues while maintaining high customer satisfaction.
3. Updating and maintaining customer records in CRM tools such as Zendesk and Freshdesk.
4. Scheduling and coordinating appointments, meetings, and follow-ups.Handling administrative tasks like data entry, email management, and report generation.
5. Assisting with technical troubleshooting and providing step-by-step guidance to customers.
6. Planning and executing social media marketing strategies to boost online engagement and brand visibility.
7. Creating, scheduling, and managing Facebook Ads campaigns to generate leads and improve conversion rates.
8. Designing content for social media and marketing materials using tools like Canva and Adobe Premiere.
9. Tracking and analyzing customer feedback and campaign performance to improve service delivery and marketing outcomes.

I am excited about opportunities where I can help businesses strengthen customer relationships, enhance their digital presence, and streamline administrative processes to achieve their goals.Connect with me Upgrade to see actual info