I've been working in the BPO industry for almost 7 years now as a customer service and technical support. In my experience, I learned how to work with a team and to communicate with clients in a professional manner, answer inquiries, and look for the best resolution to every concern.
I may not get the answer right away, but I know how to search and get the answers.
Team Collaboration: I've become skilled at working cohesively within a team to ensure smooth operations, sharing insights, and supporting colleagues when challenges arise.
Customer Communication: You communicate with clients professionally, adeptly handling inquiries and providing clear, concise responses that instill confidence.
Problem Solving: With a knack for finding solutions, you actively seek the best resolutions for each customer concern. Even when answers aren’t immediately available, your research skills allow you to investigate and find effective solutions promptly.
Experience: 2 - 5 years
My experience in the BPO industry spans nearly seven years, during which I have developed a robust skill set as both a customer service and technical support representative. I've mastered essential aspects of client communication, delivering responses that are both professional and empathetic to meet customer needs effectively.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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