Ma.

E-COMMERCE CUSTOMER SERVICE|ADMIN SUPPORT| VIRTUAL ASSISTANT

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 20th, 2025 (3 days ago)

Member Since

December 23rd, 2016

Profile Description

I know how overwhelming it can feel to manage all the little (and big) business tasks. That's why I am here—to handle the tasks that free you up to focus on what you do best.

With over 15 years of experience in customer service and business support, I’ve worked with people like you to take tasks off their plates so they can focus on what matters most. Whether it’s helping you manage your online store, organizing logistics, handling customer inquiries, or simply keeping things running smoothly behind the scenes, I’m here to support you every step of the way. My GOAL is to be the extra pair of hands you CAN RELY ON, so you can focus on what you love about your business while trusting the details are handled.

CAREER EXPERIENCE IN A NUTSHELL:
1. E-commerce Customer Support: Provided personalized email support, effectively resolved inquiries within an average of 24 hours, resolved A-to-Z claims, and managed order fulfillment for a UK-based Amazon seller (2-5 years). Knowledgeable of Amazon Seller Central.
2. Luxury Brand Customer Service: Delivered exceptional service to shop owners and opticians across North America, the UK, and Oceania for a Danish eyewear company (6 years).
3. Logistics & Distribution: Coordinated import/export operations, negotiated freight rates, and handled customer inquiries for a distribution and logistics firm (4 years).

ADDITIONAL SKILLS:
1. Google Sheets
2. Data Entry
3. Inventory Management
4. Basic Canva Graphics
5. Sales Support
6. Social Media Moderation
7. Excel
8. Problem-Solving
9. Strong attention to details
10. Enthusiastic about collaborating with colleagues

Top Skills

Customer Support » Ecommerce

Experience: 2 - 5 years

I worked as an AMAZON (US) CUSTOMER and ADMIN SUPPORT to a UK-based Amazon seller. The following were my tasks. 1. Provided personalized and in-depth email support tailored to each customer's needs. 2. Resolved inquiries within an average of 24 hours. 3. Maintained an excellent seller performance rating by diligently monitoring daily product reviews and seller feedback. 4. Resolved A-to-Z Guarantee claims, maintaining a consistently healthy Account Health rating score between 200-1000 and preventing account deactivation. 5. Managed fulfillment orders for product replacements, ensuring timely and accurate delivery. 6. Collated monthly financial statements for the company's P&Ls, including Cost of Goods Sold, Inventory, and Sales.

Office and Administration » Email Handling

Experience: 5 - 10 years

Proven track record of successfully managing customer interactions in both customer service and e-commerce environments.

Customer Support » Customer Service

Experience: 10+ years

I worked for a luxury-brand Danish eyewear company as a CUSTOMER CONSULTANT for 6 years. 1. Provided quality service to customers (shop owners, shop managers, and opticians) about product availability, the status of orders, and complaints of major accounts in the USA, Canada, Australia, New Zealand, and the United Kingdom. 2. Handled warranty claims for credit and repair. 3. Coordinated and served as the main point of contact to the American and Australian sales representatives. 4. Managed incoming calls and account inquiries. 5. Ensured accurate product info for our partners worldwide. For 4 years, I worked also for a distribution and logistics company as a LOGISTICS COORDINATOR and CUSTOMER SUPPORT. 1. Prepared accurate documentation of import, export, and local delivery of general commodities like liquor, cigarettes, agricultural engines, and foodstuff. 2. Negotiated competitive freight rates for delicate, large-scale canvasses by comparing quotes from various forwarders, shipping lines, and truckers. 3. Main contact window of customers for inquiries, comments, and complaints, with regards to distribution process and inventory.