I pride myself on being highly organized and detail-oriented. I manage a variety of administrative tasks remotely. I thrive in fast-paced environments and am skilled at multitasking, prioritizing tasks, and meeting deadlines. My problem-solving abilities and proactive mindset drive me to continuously seek ways to improve processes. I’m also tech-savvy and comfortable using project management tools, scheduling software, and communication platforms. Maintaining confidentiality and professionalism is crucial for me, especially since I often handle sensitive information. With a keen eye for detail, I ensure that every task is executed to the highest standard. I believe my strong work ethic and commitment to excellence make me a valuable asset to any executive team.
Experience: 1 - 2 years
Fair Trade Outsourcing (2020-2024) Supervised and trained a team of customer service representatives to ensure high-quality service delivery. Handled escalated customer complaints and inquiries, ensuring resolution in a timely and professional manner. Analyzed customer feedback and service metrics to identify areas for improvement and implement corrective actions. Collaborated with other departments to address customer issues and improve the overall customer experience.
Experience: 2 - 5 years
Skilled in utilizing Microsoft Office Suite for efficient task management and document preparation along with its advanced functions.
Experience: 2 - 5 years
Fair Trade Outsourcing (2020-2024) Supervised and trained a team of customer service representatives to ensure high-quality service delivery. Handled escalated customer complaints and inquiries, ensuring resolution in a timely and professional manner. Analyzed customer feedback and service metrics to identify areas for improvement and implement corrective actions. Collaborated with other departments to address customer issues and improve the overall customer experience.
Experience: 2 - 5 years
Customer service leader with 6 years of experience driving team performance, customer satisfaction, and operational excellence across diverse environments. Results-oriented professional with a strong blend of leadership, technical expertise, and customer- focused solutions.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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