Specializing in process improvement and reporting analysis, my role as a Quality Analyst involves being the go-to resource for process clarifications, urgent inquiry resolutions, identifying performance improvement areas and coaching associates. This experience has empowered me to conduct in-depth analyses leading to strategic recommendations that enhance operational efficiency and support the companies commitment to excellence.
Experience: 5 - 10 years
Able to learn to be more accurate and improve my speed in data entry so that can process more cases
Experience: 5 - 10 years
Able to learn to adapt different roles that was assign to me so that I can be more productive and to help my team in processing and accuracy.
Experience: 5 - 10 years
Able to help the team to lessen the errors monthly by 25% so that the team can improve to learn the correct processing.
Experience: 5 - 10 years
Able to learn how to manage and prioritize the bunch of emails
Experience: 5 - 10 years
Able to learn that all the important emails and trainings provided should be documented to be able to preserve in the long run.
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