Customer Service| Influencer Outreach| Appointment Setter

For almost two (2) years as technical support, I have an experienced in answering and handling incoming technical support, new subscriber and customer retention calls. I always make sure that customer concerns and technical problems are properly address by resolving their issues and provide the right resolution over the phone.

As customer service and technical support, I am building rapport with clients and colleagues through active listening, empathy and effective verbal and non-verbal communication to provide right resolution and exceptional customer satisfaction. As Research Executive, I am crafting clear and concise emails, messages and reports to convey information. Adapting communication styles to connect with diverse audiences.

I'm addressing customer inquiries or issues efficiently and effectively by clearly conveying information, whether phone, email or in-person interactions to ensure customers understand the solution or process. And to build rapport and trust, I always make sure to understand and address customer emotions and concerns.

During my time as Account Officer and Research Executive, due to lack of manpower I also perform some administrative tasks such as scheduling meeting, arrange transportation and coordinating events. I also maintaining records, preparing reports and update account information. Inputting and managing data and ensure accuracy and confidentiality. Assisting with budgeting, expense tracking to help maintain the financial health of the department and overseeing office supplies.