Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Bachelors degree
Last Active
January 3rd, 2025 (2 days ago)
Member Since
October 20th, 2024
Profile Description
I am a dedicated Customer Service Representative with over four years of experience in the BPO industry, specializing in both voice and non-voice support. Throughout my career, I’ve developed strong problem-solving, communication, and leadership skills, leading teams and consistently delivering excellent customer experiences. Currently, I am pursuing a bachelor’s degree in Business Administration with a focus on Financial Management. I am passionate about growing in the field of customer service and leadership, with a long-term goal of becoming a successful manager.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 1 - 2 years
I have over a year of experience in Customer Support Management, where I led a team of customer service representatives to deliver exceptional service across both voice and non-voice channels. I was responsible for managing day-to-day operations, handling escalations, and ensuring that team performance met or exceeded key performance indicators (KPIs). My focus on team collaboration, customer satisfaction, and process improvement has helped optimize support workflows, resulting in more efficient and responsive service.
Customer Support » Customer Service
Experience: 2 - 5 years
I have over several years of experience in customer service, during which I’ve honed my ability to effectively communicate, resolve issues, and maintain high customer satisfaction. I am proficient in managing high-volume inquiries, addressing customer concerns efficiently, and providing exceptional support through various channels including phone, email, and live chat. My focus is always on delivering a positive experience and building long-lasting relationships with clients.
Office and Administration » Transcription » Typing
Experience: 1 - 2 years
I have 1-2 years of experience in transcription and typing, consistently delivering accurate and timely work. My typing speed and attention to detail ensure that I can handle large volumes of data entry or transcription efficiently, maintaining a high standard of quality in all my outputs.
Other Skills
Basic Information
- Age
- 23
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Dava del Sur
- Tests Taken
- IQ
- Score: 113
- DISC
- Dominance: 48
- Influence: 12
- Steadiness: 28
- Compliance: 12
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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