General Virtual Assistant

Respond to customer inquiries via inbound calls (US-Based).Process orders, returns, refunds and exchanges and provide product information and recommendations to customers. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits with professional manner, and follow up to ensure resolution.

My strong attention to detail and organizational skills ensure that I am able to complete tasks accurately and efficiently.

An essential strategies of planning out your available time and controlling the amount of time you spend on specific tasks in order to work more efficiently. Organizing and planning how to divide your time between different activities.

Responsible for providing professional day-planning for busy professionals and entrepreneurs.

Responded promptly to Amazon customer and delivery driver inquiries via phone, chat, and email.

When dealing with customers, not every customer is always in the best mood when they first call, it is proven that when you can provide them with a solution to their problems and turn an angry customer into a satisfied one, it is one of the most fulfilling experiences you could ask for at work. I take pride in representing my employer and make it my mission to leave customers happy when they hang up the phone. Over the years I have mastered conflict management. I know how to de-escalate calls in a way that builds a positive customer experience.

I am proficient in using various virtual tools, including project management software, communication platforms, creation software, and document sharing platforms. I am always eager to learn and adapt to new technologies, which allows me to stay up-to-date with the latest advancements.

Responsible for recording of financial transactions, and is part of the process of accounting in business and other organizations.

Responsible writing text for the purpose of advertising or other forms of marketing. It is aimed at selling products or services.

Manage your brand's social media to keep your presence active and respond in a timely manner to customers' comments or inquiries.

Responsible to execute and improve your project outcomes with their skills in planning, coordination, and more.

Responsible for giving a satisfaction and retaining customers. It is one of the primary components of business management and commerce.

Provides tech assistance to clients, entrepreneurs, and small business owners.

Responsible to ensures that the information entered is concise, clear, and easily approachable by people who require it.

Responsible to coordinate travel logistics, book accommodations and transportation, and offer valuable recommendations to enhance the overall travel experience.