Cherrie

Customer Service/ Virtual Assistant/ Data Entry

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Overview

Looking for full-time work (7 hours/day)

at $10.00/hour ($1,540.00/month)

Bachelors degree

Last Active

October 30th, 2024 (3 days ago)

Member Since

October 14th, 2024

Profile Description

Has a Customer Service experience for more than 15 years.
Proficient in Microsoft Suite and CRM tools.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

Responding to customer's enquiries and requests via email.

Customer Support » Phone Support

Experience: 10+ years

I have been assisting customers in resolving their enquiries and requests through inbound calls.

Customer Support » Customer Service

Experience: 10+ years

I have been in customer service for more than 15 years handling credit cards and bank accounts for regular and premium clients. I also handled merchant services regarding transactions and credit card terminals.

Other Skills

Professional Services » Management Services » Call Center Operations Management

Experience: 1 - 2 years

I have managed and handled escalation calls from inbound officers to avoid further complaints.

Professional Services » Management Services » Customer Support Management

Experience: 1 - 2 years

I handled complaints and feedbacks from internal and external customers. I collaborate with the stakeholders and business units to resolve each complaints on a timely manner. Following up with customer to provide updates and resolution.

Customer Support » Chat Support

Experience: 1 - 2 years

Assisted customers in resolving their queries and issues via live chat

Basic Information

Age
38
Gender
Female
Website
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Address
San Pedro, Laguna
Tests Taken
None
Uploaded ID
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