I am a licensed social worker and an experienced customer service professional with over two years of experience in the BPO industry. I have seamlessly transitioned into the digital world, engaging as a virtual assistant. I am Passionate about art, reading, and staying updated on the latest trends in investing and self-improvement.
I excel in managing calendars, scheduling appointments, and handling customer inquiries while maintaining a high level of professionalism. Additionally, I am skilled in administrative tasks such as data entry using Google Docs, Spreadsheets, and managing Google Calendar to ensure everything stays organized. My expertise extends to basic photo editing using Adobe Photoshop, Adobe Lightroom, Canva, and Procreate. With strong English communication skills, I work effectively with clients and tea
My goal is to build long-term relationships by delivering excellent results, maintaining professionalism, and ensuring client satisfaction. If you're looking for a reliable virtual assistant who can provide exceptional service and support for your business, I’d love the opportunity to work with you.
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Experience: 6 months - 1 year
My first role was as a sales representative, where I was responsible for promoting the company’s telecommunications products and services to prospective and existing customers. well, that one involved engaging with clients over the phone and understanding their specific needs Beyond sales, I handled a variety of customer inquiries, it ranges from product features and billing concerns to technical support. it required me to patiently listen, empathize with customer concerns, and provide clear and effective resolution
Experience: 6 months - 1 year
Proficient in conducting comprehensive case studies, managing client cases, and providing appropriate referrals to support services. Skilled in assessing client needs, developing intervention plans, and coordinating with relevant organizations to ensure holistic care and support.
Experience: 1 - 2 years
Skilled in managing credit and debit card transaction disputes by conducting thorough investigations of supporting documents and evidence. Proficient in preparing detailed case reports to defend against invalid chargebacks while ensuring accuracy, compliance, and timely resolution.
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