Experienced Customer Service Representative with a specialization in chargeback representment within a back-office banking account. Possesses extensive knowledge of office and project management software, ensuring efficiency in task execution and team collaboration. Highly organized and adept at multitasking while maintaining professionalism and keen attention to detail. Proficient in MS Office applications, Google Workspace, Canva, and familiar with various project management tools. Committed to delivering exceptional service and contributing to organizational success.
Excited about the opportunity to bring my skills and dedication to your team. I look forward to contributing to your success and am eager to discuss how I can be a valuable asset. Feel free to reach out to me at your convenience!
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Experience: 6 months - 1 year
My first role was as a sales representative, where I was responsible for promoting the company’s telecommunications products and services to prospective and existing customers. well, that one involved engaging with clients over the phone and understanding their specific needs Beyond sales, I handled a variety of customer inquiries, it ranges from product features and billing concerns to technical support. it required me to patiently listen, empathize with customer concerns, and provide clear and effective resolution
Experience: 6 months - 1 year
Proficient in conducting comprehensive case studies, managing client cases, and providing appropriate referrals to support services. Skilled in assessing client needs, developing intervention plans, and coordinating with relevant organizations to ensure holistic care and support.
Experience: 1 - 2 years
Skilled in managing credit and debit card transaction disputes by conducting thorough investigations of supporting documents and evidence. Proficient in preparing detailed case reports to defend against invalid chargebacks while ensuring accuracy, compliance, and timely resolution.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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