A seasoned Real-Time Analyst with a strong background in customer service. Proven ability to monitor and analyze live data, provide valuable insights for decision-making, and develop effective dashboards and reports. Has extensive experience in managing agents, maintaining service levels, and analyzing performance metrics. Skilled in handling customer inquiries and complaints through various channels, including text messaging,
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 6 months - 1 year
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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- Steven Rapposelli
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