I am an experienced professional with a diverse background in customer service, sales, collections, and data entry. I have gained valuable expertise in the financial and telecommunications industries, excelling at resolving customer inquiries, achieving sales goals, and managing accounts as a collections specialist. My data entry experience has further strengthened my attention to detail and accuracy. I am eager to apply my skills to new opportunities and continue growing in my career.
Experience: 1 - 2 years
It is important in my previous roles that I'm able to notate what happened with my customer interactions. In my most recent role as a Data Enrichment Associate I'm able to fully display that whether it be through my typing skills or attention to detail.
Experience: 1 - 2 years
I have proven in my previous roles in the BPO industry that I'm able to provide excellent customer service, whether it be in roles in Customer Service, Collections, Sales & Data Entry .
Experience: 1 - 2 years
In my previous roles it is a requirement to be able to manage time effectively and I believe that I have proven that throughout my career.
Experience: 1 - 2 years
Throughout my career there were many changes on how the business operates and there's also changes in expectations that I need to meet. I believe I was able to show my adaptability despite there always being a change whether it be in policies we need to follow, updates to our business process, or changes to our kpis. I was able to still be excellent despite changes in the businesses in my career.
In my time as a Customer Care Specialist it was imperative to be able to not only satisfy our customers with excellent customer service but it was also essential for me to be able to reach my sales quota consistently and I believe I was able to display that effectively.
Experience: 6 months - 1 year
In my role as a Collections Specialist I handled overdue accounts by negotiating payment arrangements, resolving payment issues, and maintaining accurate records, all while ensuring compliance with company policies and regulations.
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