I'm a hard working individual who can work under pressure with minimal supervision. Can work on fast faced environment and have been with work in various company where collaborating closely to other people is a norm. Ability to manage time and organize to sort task base on priority. I'm also eager to learn new things and dedicated individual who always take opportunity.
Experience: 1 - 2 years
I've been with BPO handling commercial insurance using system-applied Epic. Throughout my career, I have been assigned to process certificates with their corresponding special wordings upon their request, policy renewals and endorsements, cancellations, and reinstatement, specialising in commercial automobiles and commercial packages. I have been communicating to our insureds account managers if there are errors or noticed concerns that need attention to be corrected. I manage my time through task priority to make sure all assigned tasks are completed in a timely manner with accuracy. Detailed-orientated and keen eye to make sure policies match our system. Additionally, I was assigned to enter claims in our system and attached the loss notices to ensure that every claim has been documented properly. Also, we provide proof of insurance on personal homeowner policies to their mortgages through mycoverage.com, borrowercoverage.com, etc.
Experience: 2 - 5 years
I ensure that every customer inquiries or questions are being answered by having knowledge on our products and services that could help me to give a promptly and accurate response. Understand customer needs and offer products that fulfill their needs. Active on promoting another products or services that customers would be interested after closing the first transaction. Providing excellent service and best products that lead to their satisfactory and always aim to excess to their expectations.
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