Customer Service Associate / Project Manager

I work in an indie canadian publishing company before and this is my job description: -Liaise directly with the various departments of the publishing company -Oversee each project through key phases, including development, manuscript editing, design, production, and distribution. -Provide encouragement and support to authors to make their books the best they can be -Review and approve manuscript edits, cover designs, and marketing materials to ensure alignment with company standards and author vision. -Conduct regular project meetings to monitor progress, address challenges, and celebrate achievements with team members and authors.

I've worked as a Sales and Customer Service Associate in a Local Telco here in the Philippines, and this is what I do: -Handles walk-in customers’ inquiries, requests and complaints -Provides accurate information to customers accounts including available products and services -Build and maintain strong customer relationships through exceptional service and follow-up communications. -Identify customer needs and recommend appropriate products or services to enhance their experience.