Customer Service PRO|Virtual Assistant|Email & Chat Support

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

November 18th, 2024 (today)

Member Since

September 26th, 2024

Profile Description

Need an Experienced Customer Service Agent/Virtual Assistant?

7+ years of Expert Customer Support
Specialized in Telecommunications, Payments, and Dispute Resolution
BPO Veteran | Fraud Investigation | Administrative Support

With over 7 years of experience in customer service, I bring a strong track record of delivering exceptional support across industries, especially in telecommunications, finance, and e-commerce. I am skilled in managing high-volume customer interactions and resolving complex issues with a focus on accuracy and customer satisfaction.

Here’s what I bring to the table:
Payments & Fraud Investigation: Expert in handling payment escalations, identifying fraudulent activities, and resolving disputes to protect your business from financial risks.

Dispute Resolution: Proven ability to manage challenging escalations and work with cross-functional teams to resolve issues quickly and effectively, while ensuring compliance with company policies and legal standards.

UCC Legal Specialist: Trained in handling legal escalations, including cases involving Uniform Commercial Code (UCC), providing knowledgeable support in contractual and transactional disputes.

Data Accuracy & SLA Management: Experienced in maintaining data integrity and resolving tickets within SLA, ensuring operational efficiency and customer satisfaction.

Administrative Support: Strong background in providing administrative assistance, from managing schedules and organizing documents to preparing reports and ensuring smooth day-to-day operations.

Tools I'm proficient with:
Zendesk
Salesforce
Slack
Teams
Outlook
ChatGPT
Zendesk
Google Workspace
Salesforce
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Microsoft Office
Slack
Zoom
CanvaFacebook
InstagramTwitter/X
Microsoft Office Suite (Word, Excel, PowerPoint, Publisher)

Let’s collaborate to enhance your customer support and streamline your operations. I’m ready to help your business grow by delivering exceptional service and administrative efficiency.