customer service support

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

High school diploma

Last Active

November 5th, 2024 (yesterday)

Member Since

September 22nd, 2024

Profile Description

Hi, I'm Majorie, I have more than 7years of experience handling healthcare accounts.
I have a versatile personality well grounded with knowledge and
experience handling Prior Authorization, fax Sort, Prescription Refills,
Insurance verification, Claims, Member Eligibility, Benefits, and Notifications.
I have a strong work ethic and a good professional attitude to collaborate well with
others. Armed with passion, dedication, and commitment, I aim only for nothing
but to provide the best quality service for excellent business results.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

* Overview of Notification * Sort faxes * creating member EOC , inputting patient details in our Data Base * Place an outbound call to the MDO in the event information that is required to complete the review is missing from the fax *chat support and email support, Documented outbound call * Handled Outbound calls and let the patient know what happened in their EOC request if they approved or not and if not we gave a reason why the EOC denied * Handled Pharmacy and Medical Prescription *Documented Patient Medical Histories, complaints, and all Patient-related communications. Answer provider queries about member eligibility and benefit *Check member benefits, Eligibility, Authorization and Claims * SME - helped my teammates with their questions about the process * POC - Assign to Lead our team every time that our supervisor is on leave - reporting about agents' adherence and attendance, advise the team if there's any update or announcement during that day.