Customer Service Representative, Data Entry Specialist, Civil Service Eligible

Specialize in facilitating the assisting agents about essential frameworks and procedures for efficient business operations. This includes rules, standards, and policies, and workflows. I also address challenges and offer suggestions for procedural improvements. Responsible for escalations direct to headquarters.

During 2 years in the BPO industry, I gained experience providing customer service through various channels, including calls, chats, and emails. This exposure has enhanced my communication skills and adaptability across different platforms, enabling me to effectively resolve customer concerns and deliver excellent service through each channel.

I have 1 year and 8 months of experience in providing face-to-face customer service in the fast food industry, where I interacted directly with customers and ensured their satisfaction. Additionally, I have 2 years of experience in the BPO industry, where I consistently delivered excellent customer service, addressing client concerns and resolving issues efficiently. Both roles have strengthened my communication skills and my ability to handle diverse customer needs.

I have developed strong bookkeeping skills, which I have excelled at as an accounting and finance graduate. My background has provided me with a solid understanding of financial transactions, record-keeping, and account reconciliation, ensuring accuracy and compliance in managing financial data. This skill set has enhanced my ability to maintain organized and precise financial records.

I have developed skills in data recording and data entry, ensuring accuracy and precision in handling information. My attention to detail allows me to record data systematically and accurately, aligning with my commitment to maintaining organized and reliable records. This experience has further strengthened my ability to manage information efficiently in any work setting.

Managing incoming calls and customer service inquiries, answering inbound phone calls, addressing customers’ questions about products and services, and process refunds and payments. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow correct process guide workflow.