Lorence

ADMIN STAFF E-COMMERCE/SMM  3 YEARS EXP

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

December 20th, 2024 (5 days ago)

Member Since

September 19th, 2024

Profile Description

ADMINISTRATIVE STAFF/ E-COMMERCE (TASKS)1. Order ManagementProcessing Orders: Ensure that all incoming orders are processed and updated in the system.Order Fulfillment: Coordinate with warehouse and logistics teams to ensure timely packing and shipping.Tracking Shipments: Follow up with shipping providers to track and update customers on their order status.Handling Returns and Exchanges: Manage return requests, process exchanges, and issue refunds.2. Customer SupportResponding to Customer Inquiries: Answer emails, chats, and phone calls from customers regarding orders, products, and services.Resolving Complaints: Address customer complaints and issues professionally, offering solutions when necessary.Managing FAQs and Knowledge Base: Update and maintain the FAQ section on the website or e-commerce platform.3. Product ManagementProduct Listings: Add, update, and manage product details on the website, ensuring descriptions, prices, and images are accurate.Stock Monitoring: Regularly check inventory levels and update product availability on the site.Supplier Coordination: Communicate with suppliers to ensure timely stock replenishment and handle stock discrepancies.4. Data Entry & Database ManagementCustomer Data Management: Update and maintain customer profiles in CRM systems.Order Records: Keep accurate records of orders, invoices, and shipping Upgrade to see actual infoventory Data Entry: Update stock levels and product details in the inventory system.5. Accounting & Financial TasksInvoice Processing: Ensure invoices are correctly processed and payments are recorded.Sales Reports: Prepare daily, weekly, or monthly sales reports for management review.Tracking Payments: Monitor payments and assist with any discrepancies in transactions.6. Content ManagementWebsite Updates: Ensure the website content is up-to-date, including promotions, product categories, and banner Upgrade to see actual infoO Updates: Help optimize product pages with relevant keywords to improve search rankings.Email Campaigns: Assist in preparing and sending promotional emails or newsletters to customers.7. Marketing SupportSocial Media Monitoring: Help monitor the company's social media accounts, respond to customer comments, and track engagement.Ad Campaigns: Assist with the setup and monitoring of digital advertising campaigns (Google Ads, Facebook Ads, etc.).Promotions and Discounts: Coordinate and track promotional campaigns, including coupon codes or seasonal sales.8. Shipping & Logistics CoordinationShipping Rate Management: Update shipping rates and options in the e-commerce platform based on new agreements or shipping conditions.Courier Coordination: Communicate with shipping companies to manage the dispatch and delivery of Upgrade to see actual infoernational Orders: Handle the special logistics and documentation required for international shipping.9. Vendor & Supplier ManagementSupplier Communication: Maintain regular communication with suppliers to ensure the timely delivery of products.Purchase Orders: Generate purchase orders for restocking products based on demand.Tracking Deliveries: Ensure that products ordered from suppliers arrive on time and match the required quality standards.10. Security & ComplianceMonitoring Fraudulent Activities: Monitor transactions and account activity for signs of fraud or suspicious Upgrade to see actual infopliance with Regulations: Ensure that the e-commerce site is compliant with relevant laws (such as data privacy regulations like GDPR).Reviewing Terms & Conditions: Regularly review and update the e-commerce platform's terms of service, privacy policy, and return policies.11. Team Support and CoordinationProject Management: Help track ongoing projects within the e-commerce team, ensuring deadlines are Upgrade to see actual infoernal Communication: Facilitate communication between different departments (marketing, logistics, customer service) to ensure smooth operations.Staff Scheduling: Assist with scheduling shifts for warehouse staff or customer service teams.12. Reporting and AnalyticsKPI Monitoring: Track key performance indicators (KPIs) such as website traffic, conversion rates, and sales Upgrade to see actual infopetitor Analysis: Gather and report data on competitors' pricing, product offerings, and promotions.Performance Dashboards: Update and share performance dashboards for management reviews.13. Website & Platform MaintenanceBug Reporting: Monitor the site for bugs or technical issues and report them to the IT department.Updating Content: Regularly update banners, promotional content, and seasonal offers on the e-commerce platform.Backup and Data Security: Assist with regular backups of website data and ensure security protocols are followed.14. Product Quality AssuranceQuality Checks: Ensure that all incoming stock meets quality standards before it's added to the site.Customer Feedback: Monitor and analyze customer reviews for product quality and service feedback.SOCIAL MEDIA MANAGEMENT (TASKS)
1. Content CreationDevelop Content Strategy: Plan and develop a content calendar based on upcoming promotions, product launches, holidays, and events.Create Visual Content: Design graphics, videos, and other multimedia content that align with the brand’s voice and aesthetic. This could involve using tools like Canva, Adobe Photoshop, or other design software.Write Captions & Copy: Craft engaging, on-brand copy for posts, ensuring it resonates with your target audience.Repurpose Content: Repurpose blog posts, customer reviews, and other materials into social media content (quotes, infographics, carousel posts, etc.).Create Polls, Quizzes, & Stories: Develop engaging interactive content like polls, quizzes, Q&A, and Instagram or Facebook stories to increase engagement.?2. Posting & SchedulingSchedule Posts: Use social media management tools (like Buffer, Hootsuite, Sprout Social, or Later) to schedule posts for optimal times.Monitor Post Timing: Experiment with posting times to find the best time for engagement, based on audience activity and platform analytics.Consistency: Ensure regular posting and that the brand's tone and visual identity remain consistent across all platforms.3. Community EngagementRespond to Comments & DMs: Actively engage with followers by replying to comments, messages, and mentions in a timely manner.Engage with Audience: Like, comment, and share posts from customers, brand advocates, influencers, and relevant industry accounts.Host Giveaways & Contests: Organize social media contests and giveaways to engage your audience and grow your Upgrade to see actual infon Q&A Sessions: Host live Q&A sessions or AMAs (Ask Me Anything) on Instagram, Facebook, or LinkedIn to directly interact with your audience.4. Social Media Strategy & PlanningDevelop a Strategy: Create a long-term social media strategy based on company goals (brand awareness, lead generation, sales conversion).Target Audience Research: Identify and analyze the audience’s preferences, behaviors, and interests to tailor content effectively.Content Calendar: Develop and maintain a monthly or quarterly content calendar that aligns with business objectives, marketing campaigns, and product launches.Track Competitor Activity: Regularly monitor competitors’ social media presence and adapt strategies to stay competitive.5. Hashtag Strategy & ResearchHashtag Research: Research trending and industry-specific hashtags to increase post visibility.Create Branded Hashtags: Develop custom hashtags for campaigns or brand-related topics and encourage followers to use them.Monitor Hashtag Performance: Track the performance of hashtags to see which ones are driving engagement.6. Analytics & ReportingTrack Metrics: Monitor key social media metrics like engagement rates, follower growth, click-through rates (CTR), and conversions.Analyze Campaign Performance: Track the effectiveness of paid social ads or organic content in terms of reach, impressions, clicks, and ROI.Report on Results: Create weekly or monthly performance reports for stakeholders, showing the growth of the social media accounts, campaign success, and areas of improvement.A/B Testing: Test different content formats (images vs. videos, captions, post timing) to optimize engagement and performance.7. Paid Advertising (Social Media Ads)Create Ads: Design eye-catching social media ads that align with the brand’s message and goals (e.g., Facebook Ads, Instagram Ads, LinkedIn Ads).Set Up Targeting: Define and adjust the target audience (age, location, interests) for each ad campaign.Budget Management: Allocate and monitor the ad spend across different campaigns to ensure cost-effectiveness and ROI.Monitor Ad Performance: Regularly check the performance of paid ads, adjusting the targeting, creative, or budget based on analytics.8. Influencer & Partnership ManagementIdentify Potential Influencers: Research and identify relevant influencers who align with your brand’s values and target audience.Outreach & Collaboration: Reach out to influencers for collaboration opportunities (e.g., sponsored posts, product reviews, unboxing).Negotiate Terms: Negotiate compensation, content guidelines, and deliverables with influencers or brand ambassadors.Track Influencer Campaigns: Monitor the success of influencer campaigns and ensure they deliver the expected ROI in terms of engagement and sales.9. Trend Monitoring & AdaptationMonitor Industry Trends: Keep up with current trends, news, and Upgrade to see actual infos that are relevant to your industry to capitalize on timely opportunities.React to Trends: Use trends (e.g., viral challenges, trending hashtags) to create content that resonates with the audience and boosts visibility.Adapt to Platform Changes: Stay updated on platform algorithm changes (Facebook, Instagram, Twitter/X, etc.) and adapt content strategy accordingly.10. Social Listening & Reputation ManagementMonitor Mentions: Use social listening tools to track mentions of your brand, products, or industry-related terms across social media platforms.Manage Brand Reputation: Address negative feedback, customer complaints, or PR issues in a timely and professional manner.Monitor Customer Sentiment: Track public sentiment surrounding your brand or industry to understand the general perception and adjust strategy if necessary.11. Cross-Platform ManagementPlatform-Specific Optimization: Adapt content to suit the specific platform it will be posted on (e.g., shorter content for Twitter, long-form visuals for Pinterest, etc.).Integrate Platforms: Ensure that content across all platforms is cohesive, while tailoring it for each channel (Instagram, Facebook, Twitter, LinkedIn, TikTok, etc.).Run Cross-Platform Campaigns: Create campaigns that leverage multiple platforms, ensuring that they work together to amplify the overall message.12. Brand Monitoring & Crisis ManagementCrisis Communication: In case of a PR issue or crisis, act quickly to respond to negative feedback and communicate effectively with followers and customers.Proactive Brand Monitoring: Regularly check brand mentions to identify potential issues before they escalate.Manage Negative Reviews: Address customer concerns posted publicly on social media in a professional manner, offering solutions where applicable.13. Event PromotionPromote Events: Use social media to create excitement around upcoming events like sales, product launches, or webinars.Live Event Coverage: Provide real-time updates, behind-the-scenes footage, and live interactions during events to keep followers engaged.Post-Event Engagement: Share highlights, photos, and videos from the event afterward to keep the Upgrade to see actual infontum going.

Top Skills

Experience: 1 - 2 years

Experience: 1 - 2 years

Experience: 2 - 5 years

Other Skills

Experience: 6 months - 1 year

Experience: 6 months - 1 year

Experience: 2 - 5 years

Experience: 1 - 2 years

Experience: 6 months - 1 year

Experience: 2 - 5 years

ADMINISTRATIVE STAFF/ E-COMMERCE (TASKS) I handles routine clerical tasks relating to entering or updating data in a computer system. i also ensure that the organization's database is accurate, up-to-date and organized. i may also assist accounts receivable with duties like processing invoices for payout and reviewing and processing order returns. these are other tasks that im doing, Collecting data and inputting information into databases,Reviewing records for accuracy,Updating databases with new or revised information as necessary,Performing regular backups of information to ensure data preservation,Retrieving records and electronic files from the database,Sorting and organizing paper records or notes after data entry,Preparing digital materials or files for printing,Providing team members with requested data or information,Performing comparative analyses of different data sources for administrative purposes.

Experience: 6 months - 1 year

Basic Information

Age
25
Gender
Male
Website
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Address
Caloocan
Tests Taken
IQ
Score:  123
DISC
Dominance: 30
Influence: 19
Steadiness: 21
Compliance: 30
English
C1(Advanced)
Government ID
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