General/ Executive Virtual Assistant

An organized and highly adaptable Executive Virtual Assistant with a proven track record in streamlining administrative tasks and supporting executives to operate at peak efficiency. I bring years of experience managing calendars, coordinating meetings, preparing reports, and handling a wide range of high-level tasks. Known for my proactive approach, I anticipate the needs of busy executives and provide seamless support that boosts productivity and allows leaders to focus on strategic goals. With excellent communication and problem-solving skills, I excel in remote environments, ensuring that operations run smoothly regardless of time zones or locations. Proficient in a variety of tools, including G Suite, Microsoft Office, Asana, and Slack, I’m adept at managing tasks and projects with precision and discretion. My commitment to confidentiality and attention to detail makes me an invaluable partner in driving business success.

As a dedicated Member Service Representative for Ambetter Health, I provided exceptional customer support to members, ensuring their healthcare needs were met with accuracy and care. My role involved handling inbound calls and inquiries related to health plan benefits, claims, eligibility, and enrollment. I worked closely with members to resolve issues, explain complex healthcare information, and guide them through navigating their insurance policies. In addition to delivering clear and empathetic communication, I ensured compliance with healthcare regulations and privacy standards, such as HIPAA. Skilled in using CRM systems and health plan software, I maintained accurate records of member interactions and consistently exceeded performance metrics related to service quality, call resolution times, and member satisfaction. My ability to balance efficiency with personalized service helped build trust and long-term loyalty with Ambetter Health members.

Experienced Team Leader | Driving Performance and Collaboration A results-oriented Team Leader with a proven track record of guiding high-performing teams to achieve and exceed targets. With several years of hands-on leadership experience, I excel at motivating team members, fostering a collaborative environment, and driving continuous improvement. Adept at managing diverse personalities, I create a culture of accountability and trust, ensuring that every team member contributes to the collective success. Skilled in setting clear goals, delegating tasks efficiently, and providing constructive feedback, I help teams stay aligned and focused on organizational objectives. My leadership style emphasizes open communication, adaptability, and problem-solving, ensuring challenges are quickly turned into opportunities. Whether leading projects, improving processes, or boosting team morale, I bring a passion for people and performance to every role I take on.