I bring a wealth of experience as a Customer Service professional, with over five years in the call center industry. I thrive in high-volume environments, managing over 50 chats and calls daily across diverse sectors like healthcare, travel, e-commerce, and finance. Here’s a closer look at what I can offer:
Customer Service Excellence: My background has equipped me to handle customer interactions with care and efficiency, ensuring satisfaction and effective problem resolution.
Tech-Savvy: I’m proficient in AMADEUS and SABRE systems, which allows me to effectively manage financial, travel, and healthcare accounts. Additionally, I have a solid understanding of CRM software like Salesforce and Zendesk.
Social Media Experience: As a TikTok Affiliate and Social Media Manager, I creatively engage with customers and enhance brand visibility. I manage social media accounts, developing strategies that resonate with audiences.
Organizational Skills: I’m a naturally organized person, which helps me manage competing priorities while maintaining a smooth workflow. I’m skilled in calendar management and can efficiently handle tasks to keep things on track.
Problem-Solving Abilities: I enjoy tackling challenges and finding solutions that meet customer needs. My experience has taught me to think critically and respond to inquiries effectively.
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 5 - 10 years
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