Executive & Real Estate Virtual Assistant

With a background in training and development, I bring a strategic approach to content creation and audience engagement. With over 11 years in the BPO industry, much of my expertise in training has revolved around developing programs that improve communication, leadership, and customer engagement skills—key elements that now shape my approach to social media management. In my previous role as a Training Manager, I led the design and implementation of comprehensive training programs, which required me to understand the audience's needs, deliver clear and engaging content, and continuously monitor performance. These skills have proven invaluable in social media, where creating compelling content that resonates with your target audience is essential. I’m adept at analyzing data to refine strategies, ensuring that posts not only attract followers but also convert them into engaged community members or clients. My ability to develop training materials has honed my content creation skills, allowing me to craft clear, impactful messaging across platforms. I’m also skilled in managing campaigns, monitoring social media trends, and using analytics to guide decision-making. By blending my training expertise with social media strategies, I ensure that online platforms are not only well-managed but also drive meaningful results.

As an Administrative Support professional with a background in training management, I bring a unique combination of organizational expertise and leadership skills to any team. With over 11 years of experience in the BPO industry, I have honed my ability to manage both administrative tasks and complex training initiatives. In my previous role as a Training Manager, I was responsible for designing and executing training programs aimed at improving employee performance and productivity. This experience has equipped me with strong communication, project management, and multitasking abilities, which are critical in an administrative support role. I’ve managed schedules, coordinated meetings, and prepared reports, all while ensuring that training programs were successfully implemented. I am highly skilled at streamlining processes, maintaining accurate records, and supporting day-to-day operations. My experience with training also means I can help onboard new staff efficiently, provide clear documentation, and ensure that everyone has the tools they need to succeed. By combining my training expertise with strong administrative skills, I can provide comprehensive support to executives and teams. I thrive in fast-paced environments, always ensuring that tasks are completed on time and to a high standard, while also contributing to the overall development and success of the organization.

As a Training Manager with over 11 years of experience in the BPO industry, I have successfully designed, developed, and delivered training programs across diverse lines of business such as Telco, E-commerce, and ride-hailing services. My expertise lies in enhancing employee performance through tailored coaching, skills development, and process improvement initiatives. I specialize in onboarding, product knowledge, soft skills training, and leadership development, ensuring teams are equipped to deliver exceptional customer service. My hands-on approach fosters continuous learning and growth, helping businesses achieve operational excellence and drive consistent results.