Overview
Looking for full-time work (8 hours/day)
at $11.00/hour ($1,936.00/month)
Associates degree
Last Active
March 15th, 2025 (4 days ago)
Member Since
September 14th, 2024
Profile Description
Responsible for managing the day-to-day operations of the Teams and Line/s of Business assigned
Coach, mentor, and develop team leaders for skills
expansion, growth opportunities, and consistent
achievement of key performance metrics. Activities may include, but are not limited to: quality evaluations, performance coaching, behavioral coaching, and career-path mapping.
Drive improvement in the performance of assigned
teams through root cause analysis of errors/issues,
trend analysis, continuous improvement to processes and systems.
Directly manage approximately 8 Team Leads, in
accordance with the metrics on their performance
scorecard: guiding them in meeting team and individual goals.
Hiring manager for Call Center Representative (external hire) and Team Leader (internal hire).
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
Office and Administration » Communication
Experience: 10+ years
Office and Administration » Client Relationship Management
Experience: Less than 6 months
Other Skills
Professional Services » Management Services
Experience: 10+ years
Office and Administration » Data analysis
Experience: 10+ years
Office and Administration » Time Managment
Experience: 10+ years
Office and Administration » Operation Management
Experience: Less than 6 months
Human Resources » Payroll » Timekeeping
Experience: 10+ years
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasig City, Metro Manila
- Tests Taken
- IQ
- Score: 109
- DISC
- Dominance: 39
- Influence: 19
- Steadiness: 22
- Compliance: 20
- Government ID
- Sign Up with Pro Account to View
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