GVA l Customer Service l TikTok Shop Manager

I utilized CapCut for basic video editing to create engaging content for TikTok and Facebook Reels. My expertise includes: • Clip Editing: Proficient in trimming and merging clips to craft compelling narratives. • Visual Enhancements: Skilled in applying filters and effects to elevate the visual quality of my videos. • Text and Graphics: Experienced in adding and animating text and graphics to capture audience attention. • Audio Synchronization: Adept at selecting and synchronizing music and sound effects to enhance the overall experience. • Seamless Transitions: Knowledgeable in implementing smooth transitions to maintain viewer engagement. • Speed Adjustment: Capable of manipulating video speed for creative storytelling techniques. This foundation in video editing allows me to produce polished and professional content tailored for social media platforms.

· Customer Inquiry Resolution: Respond to customer inquiries via chat ensuring accurate and comprehensive information is delivered. · Documentation and Reporting: Meticulously document all interactions and processes provided to customers, maintaining clear records for future reference and quality assurance.

· Inbound Communication Management: Effectively handle incoming calls, live chat inquiries, and emails to provide timely assistance to customers. · Customer Inquiry Resolution: Respond to customer inquiries via phone, email, or chat ensuring accurate and comprehensive information is delivered. · Documentation and Reporting: Meticulously document all interactions and processes provided to customers, maintaining clear records for future reference and quality assurance.