Laurice

Customer Support Team Lead | Escalation Lead

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

February 26th, 2025 (today)

Member Since

September 4th, 2024

Profile Description

With 9 years of experience in the BPO industry, I bring a well-rounded skill set in customer service, technical support, and sales. My background includes supporting business and personal accounting software, antivirus programs, and serving as a tech support team lead for a cloud-based security camera service. I have hands-on experience in installing and troubleshooting software on both PC and mobile devices, testing app beta versions before public release, and creating detailed FAQ articles. Additionally, I’m skilled in tracking overtime pay and bank reconciliation, with a proven ability to provide comprehensive support via phone, chat, and email.

Top Skills

Experience: 2 - 5 years

With 3 years of email support experience.

Experience: 5 - 10 years

With 9 years of technical support experience.

Experience: 5 - 10 years

I've been with the BPO industry for 9 years.

Other Skills

Basic Information

Age
33
Gender
Female
Website
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Address
Iriga City, Camarines Sur
Tests Taken
IQ
Score:  120
DISC
Dominance: 24%
Influence: 8%
Steadiness: 26%
Compliance: 42%
English
C2(Advanced/Mastery)
Government ID
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